Return Policy

Policy Overview:

We gladly accept returns on website purchases within 14 days of delivery.  Eligible items can be refunded to your original form of payment (minus shipping costs).

To qualify for a return, items must be in their original, resalable condition - undamaged, unused and with all original tags and accessories still intact.

Shipping fees (original and return) are non-refundable. Return shipping costs are the responsibility of the customer.

- Please note: -
All sale, discounted, or personalized purchases are final and cannot be returned or exchanged.

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Whiskey Woods - handmade wood products:

Warranty:  Boards are covered for defects in material/workmanship for 30 days from receipt. Cases beyond 30 days will be reviewed individually.

Returns:  If authorized, items must be received within 14 days, in original packaging, and insured.  Customer is responsible for any return shipping damages.

Defective Items:  Includes splits, cracks.  We will cover return shipping and repair, replace, or refund.

Customer Damage:  Items damaged by the customer are non-returnable.

Personalized Orders:  Non-returnable except for manufacturing defects or shipping damage.

Shipping Damage:  If the box is visibly damaged, refuse delivery.  Hidden damage must be reported immediately with photos for carrier claims.